Complaint and Appeal Form
German Certification Body understands and recognizes the responsibility of addressing complaints and correcting possible mistakes as those are one of the most fundamentally efficient ways to constantly improve and get better at what we are doing.
We acknowledge all complaints within a working week and try to resolve complaints within a month. You have the right to respond to us in one week, and we may reconsider the case. We always communicate the results via email or any other channel you have provided. If we have made a mistake, you will receive a written apology from us. Your privacy is protected with us.
Complainant’s Name
Complainant’s E-mail
Country Code
Phone Number
Date of incident, if relevant (optional)
The complaint is about
The complaint details
By clicking the “Submit” button, I give consent to German Certification Body to process my personal data for the purposes of communication and assistance of all kinds, using all methods and channels of communication (e.g. email, phone, fax, etc.). I am aware that I have the right to withdraw my consent at any time with effect for the future. I am informed that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. German Certification Body published its Privacy Policy and its Transparency Document that contain all the information stated in Article 13 and 14 GDPR online, and I have read these publications. By submitting this request, I confirm that I am of full age in my country of residence.
Contact Details
