Page: Contact Form for Complaints and Appeals

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Complaint and Appeal Form

German Certification Body understands and recognizes the responsibility of addressing complaints and appeals. German Certification Body will answer every complaint within five working days. However, the top management does its best to resolve complaints within one month. The complainant has the right to respond to us within one week after our response to the initial complaint or appeal, and the management team may reconsider the complaint or appeal. German Certification Body always communicates the results via email or any other channel the complainant provided to us.

By clicking the “Submit” button, I give consent to German Certification Body to process my personal data for the purposes of communication and assistance of all kinds, using all methods and channels of communication (e.g. email, phone, fax, etc.). I am aware that I have the right to withdraw my consent at any time with effect for the future. I am informed that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. German Certification Body published its Privacy Policy and its Transparency Document that contain all the information stated in Article 13 and 14 GDPR online, and I have read these publications. By submitting this request, I confirm that I am of full age in my country of residence.

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German Certification Body has received the feedback and will review the message as soon as possible. Top Management will notify you about the result.